Premiala advised the customer provided a positive review of the meat injector itself, speaking to the quality of the unit, the utility of the box and the usefulness of the range of included attachments. However he then went on to speak about Premiala's customer service:
"Most notable however, and something I have never yet experienced, is the customer care by Premiala. They did not just "ship and forget", but also provided follow-up emails and a small eBook. This broke all records in terms of customer service that I have ever experienced here on Amazon or elsewhere. This is, as I said: extraordinary and commendable."
The review also noted that while the injector was highly priced, the shopper did not regret the purchase when they noted the quality of the product and the range of included accessories.
Premiala General Manager Greg Carder said they were honoured to receive comment like this. "Our products are unashamedly priced at the premium end of the market, as they are a premium-quality product, and we appreciate every buyer who makes a choice to invest in one of our products. We do the best we can to ensure they receive a service commensurate with the high quality of the product and the high price they paid, so when someone feels and expresses appreciation for that in this way, it's very satisfying".
Premiala BBQ and Kitchenware is a supplier of high quality kitchen and BBQ products. It strives to make lives easier by providing quality products which work better and last longer. Premiala products represent the benchmark in quality.
