(Food-Beverage-News.Com, April 12, 2015 ) Greenwood Village, Colorado -- Great Gear™ infuser water bottles and associated products continue to receive very positive customer service feedback and five star reviews from customers on Amazon.
The Great Gear™ infuser water bottle product line now has received over four hundred and sixty (460) reviews on Amazon, over three hundred (300) positive customer feedback messages posted and is currently one of the top selling and top rated products in the infuser water bottle category on Amazon.
Mark Hoffman of Great Gear™ says, "Building a retail company takes more than just great products, it takes great customer service. The customer service in our company is designed to be very personal and fast serving to the customer's needs. Of course great product is equally important, and we design our products with the customer always in mind. We design products that consumers want and will deliver real value. We market them with great care for the consumer needs and well-being, and we follow up their purchase with what we believe is unparalleled customer care. "
Great Gear™ calls customers on the phone often to check to see that products are being delivered to the customer properly and timely, check on special orders, and to make sure that customers in general are having great experiences with the ordering, packaging, website, delivery, product, and long-term usage. As well, phone calls are used to survey the product experience, to ask for feedback, and to help make improvements, innovate and go beyond the current offerings. Customers are reporting that they wish more companies would offer the personal outreach and care they are receiving from Great Gear.
Recent examples of Great Gear™ seller feedback on Amazon include:
"5/5 I am so impressed with this seller and with the item I received!!! Everything about this transaction was beyond perfect and I would give this seller above five stars if I were able to! Dan from Great Gear Shop even sent me additional product instructions and recipes and invited me to contact him if I ever had any questions or concerns. I would absolutely do business with them in the future!!!"
"5/5 Great product. By far better than my other bottles. Their response was terrific when I had a question. Top notch product and company."
"5/5 Seller very concerned with my satisfaction in the product with which I am fully satisfied! The seller emailed contact information, product care instructions and recipes. I feel the level of customer service is outstanding!"
"5/5 The bottle is perfect! Absolutely no leaks, and holds a good amount of water plus whatever you're using to infuse. The customer service is great. They emailed me the morning I was expecting the bottle to thank me for purchasing from them. I would definitely buy from them again and encourage others to do so. It's more than worth it!"
"5/5 A+++ for this seller!"
"5/5 I bought this as a gift for my sister, and here is her review: " I love the infuser. Simple to use, very lovely to look at, and makes a huge difference when trying to incorporate more water in your diet. Seller's attention to their product and their customers is superb. Highly recommend this company." We have received at least two emails from the company since the purchase with recipes, etc."
"5/5 A great product. I'm very happy (and healthier, hopefully!) with this purchase. Thank you."
"5/5 On time and follow up by seller to make sure I was satisfied. I am satisfied, works as described and I am drinking at least twice as much water as I had been."
Hoffman says, "Survey's show clearly that customer's want companies to provide better, human driven customer service. We are taking customer care as primary importance in our business and will do our best to make the customer experience be personal, efficient, pleasurable, and expedient. Consumers are responding to our high level of personal care by sharing their experiences and buying more of our products."
Great Gear™ infuser water bottle product line is currently top rated within the infuser water bottle category on Amazon.
About Great Gear™
Great Gear™ is the manufacturer of one of the best selling fruit infuser water bottles on Amazon (http://www.amazon.com/Great-Gear-fruit-infuser-water-bottle/dp/B00NAL3BOS) and other lifestyle products. A family owned business since 2008, Great Gear™ takes great pride in producing great products that will encourage a healthy and active lifestyle.
