(Food-Beverage-News.Com, February 14, 2014 ) Buffalo, New York -- When launching the SterlingPro French Press with Amazon the company put in place an e-mail follow up system. In order to better serve their customers this system ensures that an e-mail goes out to the customer within one hour of the shipment going out. There is a follow up within seven days to ensure the product was received and in good condition. Then a third and fourth e-mail is sent out in order to give the customer more information on the use and care of the product. The company also provides customers with a toll free number they can use if they have any questions or concerns. When using this toll free number they speak with a real person who can answer their inquiries.
The Feedback received is very positive. In recent reviews on Amazon, customers of the SterlingPro French Press are not only impressed with the product but also with the customer service. Chris Brantley is one of those customers, he said: "This is a great press and I love the coffee it makes. However, what really made me a SterlingPro loyalist was the service. I accidentally dropped the tiny nut that holds the stem on to the filter assembly in my garbage disposal while it was running and it was mangled badly and unusable. I thought I'd just have to get a new press but I emailed the folks at SterlingPro and they sent me a replacement part for free. Awesome!" Pedro Alonso also shared this: "This is the first French Press I own and it is great! The quality is awesome, it looks good, and the coffee is great. Also the customer service is awesome, they were very attentive and helpful." And from Brian : "Top notch people are running this thing. Ordered this for my sister for Christmas and it arrived broken. They had emailed me before it was discovered broken saying to check for cracks in the glass and that they'd take care of it if it was. In settling the matter, I was talking directly to a real person who was very responsive and made the process painless. I was really impressed."
Jason the Marketing Manager for SterlingPro states that the great service at SterlingPro helps to make this product a success. "This brings us repeat customers" he said. SterlingPro earns their customers loyalty by standing behind their product and continuing to provide great service.
About SterlingPro
Sterlingpro supply the high quality French Press with unique Double Screens System. Double Screens System was developed to improve the screen efficiency--no grounds in coffee from coffee press.
